At Live Point, we are committed to providing quality products and ensuring customer satisfaction. Please read our Return & Exchange Policy carefully before placing your order.
Return Policy
- Please check your product in the presence of the delivery agent at the time of delivery.
- If you receive a damaged, defective, or incorrect product, you may return it immediately to the delivery agent.
- In this case, only the applicable delivery charge will be payable.
- Returns requested after the delivery agent has left are generally not accepted unless the product has a valid manufacturing defect.
Exchange Policy
- We offer size exchange only. Color, design, or product exchanges are not available.
- Exchange requests must be made within 72 hours (3 days) from the date of delivery.
- The product must be:
- Unused and unwashed.
- In its original condition.
- With all original tags, labels, and packaging intact.
- Free from any stains, damage, perfume, or alterations.
- All exchange requests are subject to inspection by the Live Point team.
- Exchanges are subject to stock availability. If the requested size is unavailable, we will provide an alternative solution based on availability.
Important Notes
- Products that have been used, washed, damaged, or are missing original tags and packaging will not be eligible for exchange.
- Slight color variations may occur due to studio lighting during photography or differences in your device’s display settings.
- Live Point reserves the right to decline any return or exchange request that does not meet the conditions stated above.
- For any return or exchange assistance, please contact our customer support team with your order number within the specified timeframe.